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Payment Terms

FOR LIFE PAYMENT TERMS

For Life Pty Ltd ACN 149 645 885 owns and operates the For Life Online Platform on www.forlife.com.au (“For Life”, “we”, “our” or “us”), , which is an online community whereby Customers and Providers can engage with each other and independently agree to and organise a range of support and care services.

Should you use this Site, you are agreeing to comply with and be bound by the following terms and conditions of use, and our other Policies, which together, govern our relationship with you in connection with this Site. Should you not agree with any of these terms and conditions, you are not permitted to use our Site.

  1. Definitions
    1. Account means a profile registered with For Life.
    2. Account Delegate means Users who are authorised to manage the account of Customers on their behalf.
    3. Code of Conduct means the code of conduct published on the Site, as amended from time to time and can be accessed here.
    4. Customers or For Life Customer means Users who register an Account to obtain care and support services available on our Site.
    5. Customer Fee or For Life Customer means the fees charged to a Customer by us for the use of our Services, as per these Payment Terms (including clause 7) and the User Agreement.
    6. Disclaimer means the disclaimer published on the Site, as amended from time to time and can be accessed here.
    7.  For Life means both For Life Pty Ltd and the For Life online platform
    8. Policies mean the User Agreement, Privacy Policy, Code of Conduct, Disclaimer and any other terms or conditions published on the Site relating to access to the Site and use of the Services, as amended from time to time.
    9. Privacy Policy means our privacy policy published on the Site, as amended from time to time and can be accessed here.
    10. Providers or For Life Providers means Users who register and Account on our Site to deliver care and support services to Customers (such as support workers, health professionals and more).
    11.  Provider Fee or For Life Provider Fee means the fees charged to a Provider by us for the use of our Services, as per these Payment Terms (including clause 7) and the User Agreement.
    12. Services means the services, including our various websites, APIs, email notifications, applications, buttons and widgets on this Site.
    13. Site means the For Life website located at www.forlife.com.au.
    14. Users means any person who accesses, registers and/or logs onto our Site, including Account Delegates, Customers, Providers and Visitors.
    15. User Agreement means the agreement between For Life and each User of our Site which sets out the terms and conditions of use of our Site, as amended from time to time and is located at www.forlife.com.au/useragreement.
    16. Visitors means Users who access our Site but do not create an account as a Customer or Provider.
  2. General Terms
    1. For Life provides the technology upon which Providers and Customers can interact and the technology to facilitate payment for care and support services.
    2. For Life is not a party to the contract between the Provider and the Customer. It is the responsibility of the Customer to communicate clearly and accurately with the Provider and for the Provider to charge for the care and support services at the agreed hourly rate.
  3. Customers
    1. The Customer shall be responsible for the For Life Customer Fee, in addition to the costs for care and support services received from their For Life Provider.
    2. The Customer must provide For Life with valid and updated information of their nominated payment method as follows, as applicable:
      1. Valid and updated Credit Card information linked to an account with sufficient funds available;
      2. Valid and current National Disability Insurance Scheme (NDIS) Participant Identification Number and start and end dates of NDIS Plan;
      3. Valid and current Aged Care reference number and contact information of the person or company auspicing your Aged Care funding.
    3. The Customer authorises For Life to check the validity of the above information as necessary and to contact third parties as required.
    4. The Customer understands that if any invoiced amount is not received by For Life by the due date (net 30 days from lodgement) then, without limiting our rights or remedies, For Life has the right to suspend the Customer’s Account until payment is received or an interim arrangement is agreed. For Life will provide 10 days’ notice prior to effecting the suspension.
    5. The Customer is responsible for providing complete and accurate billing and contact information to For Life and notifying For Life of any changes to such information.
  4. Providers
    1. The Provider shall be responsible for the For Life Provider Fee, which will be deducted from the amount processed and deposited to the Provider for care and support services arranged and processed through the For Life platform.
    2. The Provider must provide For Life with valid and updated information of their nominated banking account and authorise For Life to deposit funds, less the Provider Fee, into that account.
    3. The Provider understands that For Life is not responsible for checking the accuracy of the banking information provided.
    4. The Provider understands that For Life facilitates the processing of payment through the Customer’s nominated payment method. Where this payment method may be Credit Card, Aged Care Funding or National Disability Insurance Scheme (NDIS) Funding, the Provider understands that For Life is not responsible for any delay in payment caused by these or any other third parties.
    5. The Provider agrees that:
      1. For Life will issue invoices to Customers and such invoices will direct the Customer to make payment into For Life’s nominated account;
      2. For Life has no control over whether a Customer pays an invoice submitted by For Life on behalf of a Provider; and
      3. For Life takes no responsibility for ultimate payment to a Provider or debt collection from a Customer.
    6. For Life will process payment to the Provider’s nominated account, less the Provider Fee, within 7 days of the funds being received into For Life’s account.
  5. Payment Disputes 
    1. For Life will not exercise our rights regarding overdue charges (see 3.4) if the Customer or Provider, has disputed the charges reasonably and in good faith and are cooperating diligently to resolve the dispute.
  6. NDIS Price Controls
    1. For Life uses price controls to protect the “value for money” of For Life Customers, by ensuring the costs of the care and support services are reasonable.
    2. For Life’s price controls are in line with those issued by the National Disability Insurance Agency (NDIA) as part of the National Disability Insurance Scheme (NDIS).
  7. Total Price
    1. The total price for services organised and processed through For Life includes:
      1. Provider service: this will be the total amount for hours of work x hourly rate which have been agreed to by the Customer and the Provider.
      2. Provider Fee: this is a 10% fee which is calculated based on the total Provider service amount. A Provider will receive their Provider service amount, less their 10% fee.
      3. Customer Fee: this is a 5% fee which is calculated based on the total Provider service amount. The Customer will pay the Customer Fee in addition to the Provider service amount.
      4. Taxes: some transactions on For Life may be subject to tax that may be added to the service or fee amounts.
  8. Refunds
    1. For Life will assess refund requests on their merits but are under no obligation to provide a refund unless legally required.
  9. GST
    1. Terms capitalised in this clause 9 have the same meaning as in  A New Tax System (Goods and Services Tax) Act 1999 (Cth).
    2. The consideration payable by a Provider or Customer to For Life has been fixed without regard to the impact of GST.
    3. If GST is or becomes payable on a Taxable Supply made under or in connection with this agreement, the party providing consideration for that Taxable Supply must pay an additional amount equal to the GST payable on the Taxable Supply.
    4. The additional amount payable under clause 9.3 must be paid at the same time as the consideration for the Taxable Supply or on the date on which the party making the supply delivers a Tax Invoice (whichever is later).
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1800 931 143